Terms of delivery
Terms of Delivery
These terms of delivery are valid from 15 August 2026.
Online Store
Joen Tikkituote Oy
Kuurnankatu 2B
80100 Joensuu
050 313 7963
uef@tikkituote.fi
Business ID: 3150814-9
Joen Tikkituote Oy sells products to companies, organizations, sports clubs and private individuals of legal age. Product prices include VAT unless otherwise stated. We reserve the right to change prices and delivery costs.
Ordering
Products are ordered in the online store by adding them to the shopping cart and paying for the contents of the shopping cart using the available payment methods.
All customer information is treated confidentially. Contact information provided in connection with an order will only be used for processing and delivering the order or resolving issues related to it, unless otherwise specifically stated.
By placing an order in the online store, the customer confirms that they have read and accepted the terms of delivery valid at the time of ordering.
Payment and Payment Methods
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant.
For payment-related complaints, please contact the online store where the payment was made.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID: 2122839-7
Order and Payment Confirmation
Once we have received your order, we will send an order confirmation by email showing the details of your order.
Please always check the contents of the order confirmation. If you have any questions or notice an error, contact our customer service as soon as possible.
Please keep the order confirmation in case you need to contact customer service. When contacting us, please have your order number available.
Please also check upon receipt that the contents of the shipment correspond to the order confirmation.
Customer service:
Joen Tikkituote Oy
Kuurnankatu 2B
80100 Joensuu
050 313 7963
uef@tikkituote.fi
Business ID: 3150814-9
Delivery Methods and Costs
Delivery costs include postage and packaging costs.
An estimate of the delivery costs is shown in the shopping cart according to the available delivery methods. The final delivery cost is shown before the order is confirmed.
Available delivery methods may depend on the contents, size and weight of the order.
The customer may choose from the delivery methods available at checkout.
Delivery Time
Our typical delivery times within Finland vary depending on the products ordered and the selected delivery method.
If an ordered product is temporarily out of stock or the delivery time differs from the normal delivery time, this will be indicated where possible in the online store. We will also notify the customer of any significant delays after the order has been placed.
We are not responsible for delays caused by force majeure or for indirect damage caused by delays.
The online store will provide information about exceptional delivery times where applicable.
Returns and Right of Withdrawal
Right of Withdrawal
Consumers have the right to cancel a distance sales contract within 14 days without giving a reason, unless the product is subject to a statutory exception to the right of withdrawal.
The withdrawal period ends 14 days after the customer, or a third party designated by the customer, has received the goods. If the order is delivered in several separate shipments, the withdrawal period begins when the last shipment has been received.
To exercise the right of withdrawal, the customer must notify us of the decision to cancel the contract in an unambiguous manner.
The cancellation can be made using the cancellation function available in the online store or by another clear and unambiguous notification, for example by email. When the online cancellation function is used, the customer will receive confirmation that the cancellation notice has been received.
The cancellation notice must be sent before the end of the 14-day withdrawal period.
Please contact:
before returning the products so that we can provide the necessary return instructions.
Products Without a Right of Withdrawal
The statutory right of withdrawal does not apply to products that have been manufactured or modified according to the customer's individual specifications or that have been clearly personalized for the customer.
Such products may include, for example, products personalized with the customer's name, individual text, logo, marking or other customer-specific identifier.
The fact that a product is manufactured or ordered specifically after the customer's order does not in itself remove the statutory right of withdrawal unless the product has been manufactured according to the customer's individual specifications or clearly personalized.
Condition of Returned Products
The customer has the right to inspect the product in the same way as they would in a physical store.
The returned product must be unused except for the inspection necessary to determine its nature, characteristics and functionality.
Any product labels, tags and other parts belonging to the product should be retained and returned with the product.
If the product has been handled to a greater extent than necessary to inspect it and its value has decreased as a result, the customer may be liable for the decrease in value in accordance with applicable consumer protection legislation.
Returns damaged due to inadequate or careless packaging may result in a reduction of the amount refunded if the value of the product has decreased as a result.
Return Costs
Returns of standard products covered by the statutory right of withdrawal are free of charge to the customer when the return is made in accordance with the return instructions provided by Joen Tikkituote Oy.
Joen Tikkituote Oy is responsible for the direct return shipping costs when the customer uses the return method instructed by us.
The customer must contact us before returning the products so that we can provide the necessary return instructions.
Refund When the Entire Order Is Cancelled
If the consumer exercises the right of withdrawal for the entire order, we will refund:
-
the purchase price of the returned products; and
-
the original delivery costs paid by the customer up to the amount corresponding to the least expensive standard delivery method offered by us for the order.
If the customer selected a delivery method that was more expensive than our least expensive standard delivery method, we are not required to refund the additional cost resulting from the more expensive delivery method.
The return shipment is free of charge when the customer follows the return instructions provided by Joen Tikkituote Oy.
Refund When Only Part of the Order Is Returned
If only part of the order is returned, we will refund the purchase price of the returned products.
The original delivery costs of the order will generally not be refunded when only part of the order is returned, provided that the delivery cost would have been the same even without the returned products.
The return shipment is free of charge when the customer follows the return instructions provided by Joen Tikkituote Oy.
Refund Method and Timing
Refunds will be made using the same payment method that the customer used for the original purchase, unless otherwise expressly agreed.
We will process the refund in accordance with the time limits required by applicable consumer protection legislation.
We may withhold the refund until we have received the returned goods or the customer has provided evidence that the goods have been returned.
Exchanges
Our products do not have a separate exchange right.
If the product is covered by the statutory right of withdrawal, the customer may return the product in accordance with these terms and place a new order for another product or size.
Unclaimed Packages
Failure to collect a package does not automatically constitute a valid cancellation or exercise of the right of withdrawal.
If the customer wishes to cancel an order, they must notify us of the cancellation separately.
For an unclaimed package where no cancellation notice has been submitted, we may charge the customer for the actual and reasonable costs incurred from the unclaimed shipment and its return, to the extent permitted by law.
Problem Situations
If a product has been lost or damaged during transport or otherwise does not correspond to the order, please contact us as soon as possible:
Joen Tikkituote Oy
Kuurnankatu 2B
80100 Joensuu
050 313 7963
uef@tikkituote.fi
If the shipment is clearly damaged during transport, the customer should also make a damage notification to the carrier as soon as possible.